Do you offer Botox, fillers, or laser treatments?
Yes — we offer a range of aesthetic procedures. The best next step is to book a consultation so we can create a treatment plan tailored to you.

How much does a procedure cost?
Pricing depends on your individual treatment plan. We recommend booking a consultation so we can provide accurate pricing based on your needs.

Are your treatments performed by licensed professionals?
Yes. All treatments are performed or supervised by licensed, board-certified medical professionals.

Do you accept insurance?
Cosmetic and aesthetic procedures are elective and generally not covered by insurance. We're happy to discuss pricing and payment options during your consultation.

Can I use your products after a cosmetic procedure?
Many of our products are suitable for post-procedure care. Select formulas, such as recovery-focused creams and soothing balms, are specifically designed to support healing. Always consult your provider for guidance on timing based on your treatment.

How long until I see results?
Most patients notice visible improvement within 4–8 weeks of consistent daily use. Retinol-based products may take up to 12 weeks for full results.

Are your products suitable for sensitive skin?
Yes. Our formulations are designed to be effective while minimizing irritation. If you have a specific skin condition, we recommend consulting your provider before starting a new routine.

Where are your products manufactured?
All products are formulated and manufactured in the United States.

Are your skincare products medical-grade?
Our products are formulated with clinical-grade active ingredients to professional standards, the same standard used in Dr. Shim Ching's practice, developed for efficacy and dermatologic safety.

Can I purchase products without a consultation?
Yes. Our retail skincare products are available without a consultation. Procedure-based treatments require a consultation so we can tailor a plan to you.

How long does shipping take?
We ship from Honolulu, standard delivery is 2 to 8 business days. Express is 1 to 3 business days.

Do you ship internationally?
At this time, we only ship within the United States, including locations beyond the contiguous 48 states such as Alaska and Hawaii. We’re actively working on expanding to international destinations—join our email list to be the first to know when global shipping becomes available.

What should I expect after placing an order?
Orders are processed within standard business timeframes. Once shipped, you’ll receive a tracking link so you can monitor delivery progress.

Do you offer delivery outside your primary shipping regions?
At this time, we only ship within the United States, including locations beyond the contiguous 48 states such as Alaska and Hawaii. We’re actively working on expanding to international destinations—join our email list to be the first to know when global shipping becomes available.

Why are my tracking details not working?
Tracking information may take up to 24–48 hours to activate after shipment. If there are no updates beyond that, feel free to contact us and we’ll assist you.

Can I modify my order after placing it?
We process orders quickly. If you need to make a change, email contact@drshimching.com within one hour of placing your order. Once fulfillment has started we cannot modify the order, but you can return it under our 60-day guarantee.

How do I track my order?
You'll receive a tracking link by email as soon as your order ships, usually within 24 to 48 hours of ordering. If you don't see it, check your spam folder. Still missing it? Email contact@drshimching.com with your order number.

What is your return policy?
We stand behind every product. If you're not satisfied for any reason, contact us within 60 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility. To start a return, email contact@drshimching.com with your order number.

You can view our full return and refund policy here:
https://shopdrshimching.com/pages/return-refund-policy

If you have any questions, feel free to reach out to our support team.

What should I do if my order arrives damaged?
Please reach out within 48 hours of delivery and include clear photos of the product and packaging. We’ll review the issue and arrange a replacement or appropriate solution.

What if I received the wrong item in my order?
If something isn’t correct, contact us with your order number and a photo of the item received. We’ll resolve the issue as quickly as possible.

Are shipping fees included in refunds?
Refunds cover the product price. Original shipping is non-refundable and return shipping is the customer's responsibility. If your order arrived damaged or incorrect, we cover everything.

Do you offer a satisfaction guarantee?
Yes, we stand behind our products with a 100% satisfaction guarantee.

Do you offer a money-back guarantee?
We stand behind every product. If you're not satisfied for any reason, contact us within 60 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility. To start a return, email contact@drshimching.com with your order number.

Does the procedure hurt or what is the recovery like?
Great question — recovery and discomfort vary depending on the procedure. We recommend booking a consultation so we can walk you through what to expect for your specific case.

Are your products tested on animals?
No — all Shim Ching MD products are cruelty-free and not tested on animals.

Are your products safe for sensitive skin?
Yes — our products are formulated to be effective while minimizing irritation. If you have a specific skin condition, we recommend consulting your dermatologist before starting a new routine.